Quality Manager

Уровень зарплаты
Требуемый опыт работы
з/п не указана
3–6 лет


  • Define and update local QA procedures and policies in line with Group requirements to support current and future business requirements.
  • Implement and develop the testing, inspection and quality procedures in line with Group requirements to ensure products’ alignment with current legislation, quality and social responsibility policies.
  • Ensure local monitoring of product related regulatory requirements and sharing with the Group and vendors, if required.
  • Work with Market Directors to ensure that quality and commercial goals remain aligned.
  • Support Market (commercial) team in ensuring that Unified and Unique ranges meet local customer & market requirements.
  • Support Market team in delivering local initiatives (range reviews) by proposing quality processes e.g. specification definition, product benchmarking, etc.
  • Establish and maintain collection processes of customer & store feedback related to product quality (product returns, claims, complaints from stores and website).
  • Provide regular updates on product and vendor quality performance. Initiate action plans to resolve identified issues. Manage claims raised against vendors.
  • Manage product recalls and WFS (Withdraw From Sales) ensuring proper communication with Market team, Group Feedback team, stores and vendor/OSC sourcing offices.
  • Manage issues related to products non-compliance with local trading authorities (e.g. Rospatriebnadzor).
  • Manage the team, build engagement and succession plans.
  • Influence positively around the business to create engagement for the product quality process and local vendors and suppliers management.


  • Higher education
  • Min. 3-5 years of experience in similar position.
  • Knowledge of:
    • DIY products, experience in home improvement
    • Manufacturing processes, including factory audits, is an advantage
    • Understanding laboratory & testing processes
    • Technical Regulations of Customs Union and Russia and GOST standards
  • Good command of English

Тип занятости

Полная занятость, полный день
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