Troubleshoot, diagnose and repair all VMS computers (PCs WinXp,Win7 / Servers 2008,2012 ) within Russia, Kazakhstan and other countries, including preventative maintenance, follow ups, modifications and upgrades per VMS guidelines.
Troubleshoot, diagnose and repair all VMS networks (TCP/IP) on customer sites within Russia, Kazakhstan and other countries.
Time Management - maintain a schedule of planned work as well as incoming customer calls. Be able to assess urgency of customer or other FSR request and follow-through to completion via phone or remote connection.
Understand and recognize the need to escalate incidents when necessary or request additional assistance from more experienced representatives or product support team.
Maintain effective management which includes timely completion and submission of expense report, field service reports and other required documentation according VMS procedures.
Develop and maintain strong customer relationships through the use of strong written and verbal communication skills.
3 or more years of experience with database administration (Sybase, MS SQL)
Advanced knowledge of PC/Server hardware and operating system (Windows XP,7/2008,2012) – set-up and administration
Fundamental knowledge of system network topologies and network functionality (TCP/IP)
Capable of performing routine maintenance (planned maintenance/follow ups/modifications/upgrades)
Intermediate knowledge in virtualization technology (Citrix, VMWARE)
Unlimited labor contract
80% of working time is spent on business trips (Russia, Kazakhstan)
Medical, AD&D and BTA insurance fully covered by employer
Meal and transportation allowance
Great opportunity for professional and personal growth
Trainings abroad (USA, EU)
Young team of professionals
Hot coffee and warm atmosphere in the office, based in the center of Moscow