Software Service Engineer

Уровень зарплаты
Требуемый опыт работы
з/п не указана
1–3 года


  • Troubleshoot, diagnose and repair all VMS computers (PCs WinXp,Win7 / Servers 2008,2012 ) within Russia, Kazakhstan and other countries, including preventative maintenance, follow ups, modifications and upgrades per VMS guidelines.
  • Troubleshoot, diagnose and repair all VMS networks (TCP/IP) on customer sites within Russia, Kazakhstan and other countries.
  • Time Management - maintain a schedule of planned work as well as incoming customer calls. Be able to assess urgency of customer or other FSR request and follow-through to completion via phone or remote connection.
  • Understand and recognize the need to escalate incidents when necessary or request additional assistance from more experienced representatives or product support team.
  • Maintain effective management which includes timely completion and submission of expense report, field service reports and other required documentation according VMS procedures.
  • Develop and maintain strong customer relationships through the use of strong written and verbal communication skills.


  • 3 or more years of experience with database administration (Sybase, MS SQL)
  • Advanced knowledge of PC/Server hardware and operating system (Windows XP,7/2008,2012) – set-up and administration
  • Fundamental knowledge of system network topologies and network functionality (TCP/IP)
  • Capable of performing routine maintenance (planned maintenance/follow ups/modifications/upgrades)
  • Intermediate knowledge in virtualization technology (Citrix, VMWARE)
  • Fluent English


  • Unlimited labor contract
  • 80% of working time is spent on business trips (Russia, Kazakhstan)
  • Medical, AD&D and BTA insurance fully covered by employer
  • Meal and transportation allowance
  • Great opportunity for professional and personal growth
  • Trainings abroad (USA, EU)
  • Young team of professionals
  • Hot coffee and warm atmosphere in the office, based in the center of Moscow


Москва, Таганская улица, 17-23
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Полная занятость, полный день
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