A new modern five-star hotel, AK-KEME, is looking for an experienced and motivated Front Office Manager to join our team!
We are looking for a professional with strong leadership skills, excellent communication abilities, and a passion for providing exceptional guest service.
Key Responsibilities:
-
Manage and supervise the daily operations of the Front Office department.
-
Lead, motivate, and coordinate the Front Office team, including Front Desk Agents and other front office staff.
-
Ensure high standards of guest service in accordance with the hotel's policies and five-star service standards.
-
Oversee guest check-in and check-out procedures, reservations, room assignments, and billing processes.
-
Handle guest complaints, resolve issues promptly, and ensure a high level of guest satisfaction.
-
Monitor staff performance, organize training, and support the professional development of the team.
-
Coordinate with other hotel departments to ensure smooth daily operations.
-
Prepare operational reports, monitor department performance, and implement service improvements.
-
Ensure compliance with hotel procedures, safety regulations, and internal standards.
Requirements:
-
Higher education in Hospitality Management, Tourism, Business Administration, or a related field.
-
Proven experience in Front Office operations, preferably in a supervisory or managerial role in a four- or five-star hotel.
-
Strong leadership, organizational, and problem-solving skills.
-
Excellent communication and interpersonal skills.
-
Good command of English; knowledge of Russian and Kyrgyz is an advantage.
-
Proficiency in MS Office and hotel management systems (PMS).
-
Ability to work under pressure, make decisions, and manage multiple tasks effectively.
-
Professional appearance, a guest-oriented mindset, and a strong sense of responsibility.
We Offer:
-
The opportunity to work in a modern five-star hotel.
-
A professional and supportive working environment.
-
Opportunities for professional growth and career development.
-
Free meals during working hours.
-
Uniform provided.
-
Competitive salary, discussed during the interview.
How to Apply:
If you are an experienced hospitality professional ready to lead a team and deliver exceptional guest experiences, we would be happy to hear from you!
Please submit your CV through HeadHunter or contact our HR department
Join the AK-KEME team and help us create outstanding guest experiences!