US Trucking Insurance Servicing Specialist & Intake Coordinator

Key Responsibilities

Policy Servicing & Endorsements

• Process driver and vehicle additions, deletions, swaps, and VIN corrections.

• Handle endorsements across lines of business: Liability (AL), Physical Damage (PD), Motor Truck Cargo (MTC), General Liability (GL), and others.

• Prepare, review, and issue Certificates of Insurance (COIs) and official policy documentation.

• Coordinate with US insurance carriers and follow up on pending endorsements and service requests.

• Process policy renewals, changes, and ongoing servicing tasks while maintaining accurate system notes.

Intake, Communication & Queue Management

• Monitor incoming requests via servicing emails, Telegram, chat, and phone queues.

• Log 100% of incoming servicing requests into TIMS within 15 minutes, assigning proper ownership and due dates.

• Classify and route endorsements, carrier replies, COIs, quotes, and billing inquiries to the correct teams.

• Verify required intake documentation (CDL, MVR, DOB, VIN, registration, loss payee, PCR, unit value, etc.).

• Flag missing information, duplicate submissions, unauthorized requesters, or accounts near expiration/cancellation.

• Enforce the email-only endorsement request policy, guiding clients from chat/phone to formal email submissions.

• Complete EOD reviews to ensure zero unassigned items remain, submitting daily reports to management.

Requirements & Qualifications

Experience & Technical Skills

• Hands-on experience in US Commercial Trucking Insurance policy servicing.

• Strong knowledge of commercial trucking policies, endorsements, coverage types (AL, PD, MTC, GL), and carrier workflows.

• Hands-on experience with Agency Management Systems (AMS/TIMS), CRMs, Excel, and ticketing tools.

Language Capabilities

• Uzbek: Native or Fluent speaker.

• Kyrgyz: Native or Fluent speaker.

• Russian: Native or Fluent speaker.

• English: Advanced written and verbal proficiency (professional email communication with US brokers and carriers).