Trade in process control; Implementation of distribution strategy and a complex of actions for business and sales development, demand and sell out generation within assigned partners; Sales planning by accounts, brands, categories, SKUs; Everyday communication and regular negotiations with partners, orders processing, new products listing, promo actions agreements and implementation; Products merchandising and visibility both offline and online; CRM / PSI reporting; Conducting of assortment, pricing, listing, distribution and other types of market research; Implementation and regular control of listing plan for assigned partners; Partners in time payments collection, DSO responsibility for assigned partners;

Duties: ▪ Technical support of service center HHP engineers (trainings, analysis of common defects and etc.) ▪ Spare parts operation management (forecasting, distribution lead time controlling, return and scrapping) ▪ Product return process management (compensation of non-repairable goods to Customers, scrapping) ▪ Service Network development and optimization ▪ Marketing activities Achievements: ▪ Develop of new process by compensation of non-repairable goods to Customers. Now Customers able to receive compensation on monthly base, before it was ones in 6 month or in year. ▪ New scheme of spare parts distribution implementation (delivery time reduced from 40 days to 21 days from China). ▪ Best contributor of 2017 award. ▪ Scrapping of return goods process improvement. ▪ Best New Star of 2018 award. ▪ DOA/DAP products decreasing (230K USE cost saving) in 2019.

Duties: ▪ Service department management ▪ Develop, implementing and improvement of internal and external management ▪ Service cost management ▪ Authorized Service Centers Evaluation (Evaluation analysis) ▪ KPI (Key Performance Index ) management ▪ Service Network development and optimization ▪ Service partners consulting support management ▪ Targets implementation and introduction of company strategy ▪ Customer heavy claims solving (VOC) ▪ Spare parts sales (stock and logistics management, new sales partners searching, increasing of volume sales ) Achievements: ▪ Spare parts warehouse opening: Stock and logistic organization, contract development and singing with supplier and sales partners, forecast implementation, custom clearance issues solving. ▪ New service jobs report implementation (service cost decreased by 20%). ▪ Anode sales through partners Call Center project. ▪ Spare parts sales through finish goods dealers’ shops. ▪ Spare parts sales yearly MBO achievement in six month.

Post: B2B Service Manager (Service department), 2014 - current Duties:  Additional service packs sales  Accessory sales and new partners searching  Work with service and sales partners in Kazakhstan, Central Asia, Mongolia and Caucasus  Analysis of market and competitors activity  Development and optimization of service sales  New Service partners searching, authorization request consideration, negotiations, agreements signing  Authorized Service Centers Evaluation (Evaluation analysis)  KPI (Key Performance Index ) Management  Service and sales partners consulting support  Organization of technical trainings and conferences for partners  Global deal support  SLA (Service License Agreement) management Achievements:  Service Packs sales implementation  Partners network expansion over Central Asia, Mongolia and Caucasus  Separate spare parts forecasting of B2B products  Implementation of D+1 service  Improvement of B2B service readiness  Product resale compensation process implementation Post: IT Engineer (Senior Staff 2008 - 2011, Task Manager 2011 - 2014) Duties:  Technical support of ASCs (Authorized Service Center) by IT products (MON, PRT, NPC): • Provide support for ASC doing Filed Repair • Collect data and escalate to head of service in problematic cases • Feedback to HQ areas to improve based on repairs analysis • Inspect incoming lot to monitor quality before product is released • Manage rework activity when necessary  Technical trainings for service center engineers: • Create training plan based on new product/technology introduction • Submit budget based on training plan balancing cost efficiency and program scope/quality • Edit/create technical publications such as Owner’s Manuals, service bulletins, repair guides, FAQ’s • Coordinate training classes both in the field and via Internet • Manage and issue technical certification of service center engineers  Participation in technical trainings from HQ (Korea, Seoul)  VOC (Voice of Customer) heavy claims solving  Product return process management: • Maintain of optimal technical return operation and process • Return approval management • Inspection conduct and grade management • Collection of return products, outbound and inbound logistics, stock control • Selection and management scrap company • Scrap of return products Achievements:  Implementation of new Return system (GRMS)  Develop Return process from RMA issue to scrap  Establish annual/monthly/weekly training plans based on the new product information obtained from Sales/Marketing departments  LCD Panel usage ratio improvement: Decrease fake repairs through additional reports from service centers  Repair analysis: Repeated Repairs, Long Term Pending, Service Cost, Technical Return Ratio

Duties:  Assisting the users in solving problems during work on the PC  Local network installation, configuration, administration  Diagnostic of hardware and software  Manage tech. support engineers (4 people)  Daily reports  Purchase office equipment  Administrate servers  Database administration  Negotiating with suppliers and service providers  Preparation and preservation of data backups, periodic check and destruction  Installing and configuring the necessary updates to the operating system and programs  Installing and configuring new hardware and software  Responsible for information security in the company

Duties:  Assemble/Disassemble personal computers  Software installation  Local network installation and configuration  Diagnostic of hardware and software  Operation systems health checking  VOC collection

Information Technologies, Computing Machinery, Complexes, Systems and Networks

Encourage training company, Almaty, Kazakhstan, Management

Samsung Digital Service Academy, Birmingham Metropolitan College, UK, Service

Samsung HQ,Suwon, Korea,, Service Management