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Male, 42 years, born on 22 July 1983
USA, willing to relocate (Azerbaijan, Belarus, Georgia, Other regions, Kazakhstan, Kyrgyzstan, Russia, Uzbekistan), prepared for business trips
SR. SYSTEMS ENGINEER
Specializations:
- Information security specialist
Employment type: full time, part time, project work/one-time assignment, work placement
Work experience 20 years 10 months
June 2016 — currently
9 years 10 months
BLUE CROSS BLUE SHIELD OF TENNESSEE
SR. SYSTEMS ENGINEER
SR. SYSTEMS ENGINEER
* Platform manager for Call Center, utilizing Avaya Red & Blue, SBC/Acme and Nortel Legacy PBX
* Managed Telecommunications Infrastructure ;
* Served as POC and SME for Verint call recording systems, WFO and QM ;
* Implemented and managed Java Server, client and configuration for Verint Application functionality
August 2015 — May 2016
10 months
GOVERNMENT EMPLOYEES INSURANCE COMPANY
SR. TELECOM SYSTEMS ENGINEER
* Managed Projects and daily operations for Verint V11.1 Contact center Software ;
* Windows system administration, DHCP and DNS allocation for application and management servers, ;
* Managed and configured VMVARE servers, backups and configured usage statistics and alerts. ;
* Monitored application SQL databases, configured jobs, purging schedules and retention periods. ;
* Managed Upgrades, Hotfixes, and break Fix tickets and related operations ;
* Implemented Security and ensured platform met ISO standards. ;
* Worked with internal security team to find and resolve security violations, memory leaks, vendor patches and implemented SSL and SHA2 certificates for strong encryption on PCI Data.
November 2013 — December 2013
2 months
VIRGINIA DEPARTMENT OF TAXATION
SYSTEMS ENGINEER
* Managed enterprise Servers in data center. Served as Admin for Contact Center Windows servers. ;
* Modeled and manage AD group policies, Ensured uptime and reliability. ;
* Perform upgraded and patch management per Virginia State requirements. ;
* Implemented best practices for All Verint Call recording software Servers, and Cisco UCS Blades. ;
* Configured and Managed SIP trunks with Cisco Call manager V8. ;
* Implemented new route patterns and encryption methods along with backup and redundancy for Contact center data.
November 2010 — May 2013
2 years 7 months
VERIZON
SYSTEMS ENGINEERING MANAGER
CONTACT CENTER / SYSTEMS ENGINEERING MANAGER - IMPACT 360 / U10 & CONTACT CENTER SOLUTIONS
* Managed Verint Call Center Platform, ensured 100% Call center Recording and operations support. ;
* Performed server metrics, tracked OS patches, resolved open incidents and ensured Platform met IT compliance, Performed security and network risk assessment ;
* Executed Audit on Platform servers, conducted expansion testing in Lab, and Pre production environments, ;
* Duties included: Daily Platform monitoring, verified system stability and managed Change control process ;
* Served as SME on Verint Contact Center Software, managed upgrades and expansion projects. ;
* Platform Managed on HP Blade / ProLiant servers - Servers were connected to EMC and other vendors SAN storage arrays
August 2008 — September 2010
2 years 2 months
VERINT SYS. (COMSERVCO)
FIELD ENGINEER
* Managed projects, ATP's, and communication between support engineering depts. ;
* End to end deployment, migration, upgrade and client IT & Telephony infrastructure specific deployments. ;
* Implemented pre & post testing, verification, on infrastructures using MS windows server 2000 & 2003 with HP Pro-Liant & Dell Power edge servers utilizing DAS, NAS and SAN SQL DB's & configurations ;
* Deployed Configurations of: Verint Ultra Suite + Impact 360, Speech Analytics at various clients including, AT&T, Charles Schwab, ING mutual, State Hospitals, Ameren, Comcast, ADS & Hartford INS. ;
* Provided On-site & remote technical pre / post-sales support service to clients nationwide. ;
* Implemented, Calculated, and Re-engineered testing, validation, with documentation of deployment plans and procedures per installation server infrastructures, CTI, and Telephony requirements ;
* Monitored, maintained, repaired & upgraded Server Hardware / Software including CPU, Memory, and RAID ;
March 2007 — August 2008
1 year 6 months
PANASONIC CORP.
Field Engineer
Managed Panasonic's field engineering for the telecommunications sector, encompassing support to corporations including AT&T, Verizon Wireless, Cox communications, Puerto Rico & Hawaiian Telecoms & Comcast. Provided primary field support for Gas and utilities corporations; PSE&G, PECO, Swisher Intl' & Boeing Corp.
Created, modified, tested, and approved specific client' RFP encompassing hardware, software and services.
July 2006 — March 2007
9 months
Dell Inc.
Test Analyst
* Conducted hardware and software testing on Dell pre-production servers, desktops, and Laptops. ;
* Implemented test cases, to identify and isolate defects with communication to development for resolution. ;
* Worked in vulnerability, penetration testing, and hardware sub-system test engineering. ;
* Identified and escalated test execution requirements needs to project leads. ;
* Analyzed all prototype systems, developing reports to document systems vulnerabilities. ;
* Worked with test case management and product defect tracking systems. ;
* Developed, and executed detailed test plans manually, and via Mercury web-based test engine - including load,
Regression and functional testing.
December 2004 — June 2006
1 year 7 months
UNISYS CORPORATION
Technical Engineer - IT Managed Services
Managed and administered IT infrastructure for large corporate clients supported by Unisys: Unilever Corp., New York Transit Authority, Rodale Corp., Underwriters Laboratories, Port Authority of New York & New Jersey, Merrill Lynch Corp., Lafarge Corp., LSG Sky chefs, Marriott Corp., and Baxter Inc.
* Provided comprehensive remote and onsite support for domestic and international customers including Tier-III support for LAN/WAN products, Servers, Workstations and laptops. Managed creation of high-profile HATP (High Availability Transaction Processing) solution, supervising development teams working in multiple locations. ;
* Deployed and administered network printing, directory services, rights, security, software and file sharing services. ;
* Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendation from clients. ;
* Created and managed remote and local network user accounts, user environments, directories, and security for networks. ;
* Leveraged Remedy and Peregrine to ensure tracking of quality of service defined by SLAs
March 2003 — September 2004
1 year 7 months
SAMSUNG CORPORATION
Network Engineer
* Designed and implemented customer call-center support procedures and customer network design strategy for Engineering and technical support teams. ;
* Administered and managed SDSL LAN attached to Cisco Infrastructure connected to DSLAM WAN backbone. Designed and expanded LAN / WAN infrastructure. ;
* Managed escalation tickets pertaining to Internet Service / Internet connectivity issues. ;
* Engaged in joint operation with USAF 51st Communication Squadron in creating and managing new network services, Lens adjustments, port provisioning, WLAN mapping, site surveys, and service expansion agreements ;
About me
LAN/WAN > WLAN, Secure Socket Layer, Peregrine Network, Microsoft Windows 2000 Server, Microsoft Windows, LAN/WAN, Domain Name Server Protocol, software testing, post testing, managed SDSL LAN, managed Java Server, manage AD group policies, functional testing, expansion testing, engineered testing, direct support, Windows system administration, WINS, VoIP (Voice over IP), VPN, VMware, Unisys, Ultra, Triple DES, TCP/IP, System Center Operations Manager, SQL, SIP, SAN, Remedy Service Management, Remedy, RRAS, RIPv 1&2, Provisioning, Pre sales, Penetration Testing, PPTP, PPP, PKI, PBX, OSPF (Open Shortest Path First), OSI, Network Attached Storage, Microsoft Windows 8, Microsoft Windows 7, Microsoft Windows 2000 Professional, Microsoft SharePoint, Microsoft SQL Server, Microsoft SMS, Microsoft Operations Manager, Microsoft Office Suite 2K, Microsoft Office, Microsoft Internet Information Server, Microsoft Exchange Server, Microsoft Exchange 2007, Microsoft Exchange 2003, Mercury Interactive Quicktest, Mercury Interactive LoadRunner, MBSA, Lotus Notes/Domino, Long Term Evolution, Liant, LDAP, LAN/WAN > WAN, LAN/WAN > VLAN, LAN/WAN > LAN, L2TP, KERBEROS, Internet Service, ISDN, IPX/SPX, IPSec, IGRP, IBM OS/2, HSDPA, HP Hardware, Edition, EVDO, EIGRP (Enhanced Interior Gateway Routing Protocol), Dynamic Host Control protocol, Diag, Dell Server Hardware, DFS, Compaq/Digital Hardware > Compaq ProLiant Servers, Citrix Winframe, Citrix Metaframe, CTI, BlueTooth Technology, BGP (Border Gateway Protocol), Advanced conversational skills, ATM (Asynchronous Transfer Mode), ADFS, 4G Networks, 3G Networks
Higher education
2006
Higher education
University of Texas at Austin
russian language, russian
2003
Higher education
OSMANIA UNIVERSITY
engineering, Bachelor of Computer Sciences
Languages
Citizenship, travel time to work
Citizenship: USA
Desired travel time to work: Doesn't matter