Trainings:
•Absheron Hotel Group (Training Certificates): “Improving hospitality business operations”, “Introduction to hospitality management”, “Hotel finance for non-finance managers”, “Cash flow management”, “Fundamentals of hotel revenue management”, “Advanced hotel revenue management”, “How to sell more functions and events”, “Optimizing your hospitality business”, “Profit and loss essentials”, “General Data Protection Regulation (GDPR)”, “Effective communication with staff”, “Rostering management”, “Training fundamentals, Introduction to leadership”, “Problem solving and creative thinking”, “Leading and motivating teams”, “Recruitment and onboarding”, “COVID-19 business restart for managers”, “Managing team performance”, “Laundry operations”, “Porter fundamentals”, “Concierge fundamentals”, “Introduction to front office”, “Room service essentials”, “Infection cleaning principles for hotels”, “Cleaning practices for infection control”, “Front desk upselling”, “The art of menu engineering”, “Writing 101 for hospitality businesses”, “Better food cost management”, “Instagram for hospitality businesses”, “Social media for hospitality businesses”, “Threats and security awareness for front line staff”, “Principles of HACCP”, “Food safety and hygiene fundamentals”, “COVID-19 hygiene & cleaning practices for service staff”, “Diversity, equity, and inclusion”, “COVID-19 responsibility & service tips”, “Health and wellbeing in hospitality”, “Alcohol awareness”, “WHS - Personal protective equipment”, “Food allergies, WHS - Slips, trips & falls, WHS - Manual handling”, “Workplace bullying and harassment”, “Introduction to the kitchen”, “Sustainable food practices”, “Pastry fundamentals”, “Mise en place”, “Kitchen leadership for executive chefs”
•AccorHotels Group: “Leadership Model”, “Ethic Charter”, “Body and Soul”, “Communication”, “Complaint Handling Training”, “Conflict Handling”, “It is Pullman”, “Heartist” Program, “Train the Trainer”, “PCI DSS” Program, LQA Training, “Watch” Training, Anti-Bribery Training, GDPR Training, “Planet 21” Training, “Employee Evaluation” Training
•Kempinski Hotels Group: “Kempinski Brand”, “Kempinski Discovery Loyalty Program”, “Kempinski History”, “Kempinski Values and DNA”, “PCI DSS” Program, LQA Training
•Rezidor Hotels Group: “Responsible Business” for employees, “Lead Responsible Business” for managers, “Yes I Can” Leading the Promise Program Certificate, “Yes I Can” Delivering the Promise Program Certificate
•Express Group (Baku): Company Strategy “Competitive Strategy” Business seminar Certificate
•Moody International (Baku): Auditor/Lead Auditor ISO 9001:2000 Certificate
•Quality Veritas (Baku): OHS Risk Management ISO 18001:2007 Certificate
•British Council (Baku): British Council Certificates (English language)
•Training center (Baku): Microsoft Excel Training Certificate, PC Assembling (Update/Upgrade) Certificates
•BP Caspian Exp., “BP” Driving Permit, “BP” Safe Driving Certificates
•McDermott Caspian Contractor Inc., Safety induction (MCCI) , Fall Prevention and Protection/Power Isolation (MCCI), Risk Task Check (MCCI), TRA – Task Risk Assessment for Supervisors (MCCI)
Cross Trainings (Interdepartmental): Sales & Marketing Operations (Pullman Baku), Reservation & Revenue Operations (Pullman Baku), Front Office Operations (Pullman Baku), Spa and Aqua Park Operations (Pullman Baku), Housekeeping & Laundry Operations (Pullman Baku)
•AccorHotels Group: “Leadership Model”, “Ethic Charter”, “Body and Soul”, “Communication”, “Complaint Handling Training”, “Conflict Handling”, “It is Pullman”, “Heartist” Program, “Train the Trainer”, “PCI DSS” Program, LQA Training, “Watch” Training, Anti-Bribery Training, GDPR Training, “Planet 21” Training, “Employee Evaluation” Training
•Kempinski Hotels Group: “Kempinski Brand”, “Kempinski Discovery Loyalty Program”, “Kempinski History”, “Kempinski Values and DNA”, “PCI DSS” Program, LQA Training
•Rezidor Hotels Group: “Responsible Business” for employees, “Lead Responsible Business” for managers, “Yes I Can” Leading the Promise Program Certificate, “Yes I Can” Delivering the Promise Program Certificate
•Express Group (Baku): Company Strategy “Competitive Strategy” Business seminar Certificate
•Moody International (Baku): Auditor/Lead Auditor ISO 9001:2000 Certificate
•Quality Veritas (Baku): OHS Risk Management ISO 18001:2007 Certificate
•British Council (Baku): British Council Certificates (English language)
•Training center (Baku): Microsoft Excel Training Certificate, PC Assembling (Update/Upgrade) Certificates
•BP Caspian Exp., “BP” Driving Permit, “BP” Safe Driving Certificates
•McDermott Caspian Contractor Inc., Safety induction (MCCI) , Fall Prevention and Protection/Power Isolation (MCCI), Risk Task Check (MCCI), TRA – Task Risk Assessment for Supervisors (MCCI)
Cross Trainings (Interdepartmental): Sales & Marketing Operations (Pullman Baku), Reservation & Revenue Operations (Pullman Baku), Front Office Operations (Pullman Baku), Spa and Aqua Park Operations (Pullman Baku), Housekeeping & Laundry Operations (Pullman Baku)