Acting as a Technical lead of a team of 16 members. Taking care of People Management of the Team, Risk Management, Cost Planning Managing the Leave Request from the team and planning accordingly to the deadlines. Setting the objective for the team members for their Appraisal cycle, Identified and Apprised the talented member of the team and provided a compensative hike. Involved a lot in recruitment process of identifying the best resource for the assignment and set up the big team with excellent resources. I have involved myself on the complex workflow developments for the customer’s requirement and delivered on time. Identified and Trained 2 Junior resource on the process/Workflow Development standards for the customer requirements. Implemented Complex workflow for Succession Planning, Resignation, Regular Salary Increase and Grade increase. Acted as a mentor for the Junior resources and helped them in resolving the technical difficulty they faced.

Acting as a Technical lead of a team of 14 members. 24/7 support has been provided covering Europe and North America region. Identified the new process for which SAP workflow can be used to automate. Communicated the same with the customer and got new project. Provided complete data of number of tickets handled by resource to the management and Increased the number of resource from 6 to 14. To handle Meeting with the customer for getting new Project/Enchantments in IDH environment and getting approval for the decision paper for the problem tickets. Mentored the junior resource and made them comfortable working 24/7 support environment. Support for P1 and P2 tickets Risk and Issue management Ticket Audit on weekly and monthly basis Resource Management – Staff planning and fulfilling Problem Management – Reviewing RCA, Discuss with business, Implement the resolution

I Involved to automate various business process in PM, MM, VIM, Foreign Payments, etc. and for this they are using SAP Workflow majorly.

Involved in Many SAP Implementation and support projects for the customers like Honeywell, Solocup, Framegroup, Project One.

Involved in development of Complex Workflow for the customers of Satyam Computers Pvt Ltd