- Отработка возражений и претензий, разрешение конфликтов с клиентами - Консультирование клиентов по текущему ассортименту товаров и услуг, ценам и специальным предложениям - Информирование клиентов о новой продукции и услугах - Поддержка контакта с постоянными клиентами компании - Установление контакта с клиентом на ранних этапах продаж - Ведение деловой переписки с клиентами и партнерами - Обработка и ввод данных в информационные системы и базы данных - Выявление потребности клиента в продукции и услугах компании - Ведение клиентской базы

- Provided administrative support to Director of Finance Department; - Arranged meetings, seminars, trainings and other related events; - Arranged business trips, including visa support for the Director and Heads of the regional offices; - Maintained Department's document workflow; - Planned and updated the budget in 1C system (business trips, trainings and other administrative expenses); - Coordinated Department’s document flow, followed up the resolutions, proceeded work-flow in the Company' Info system (memos, letters); - Drafted contracts for vendors and clents; - Communicated with vendors, drafted bills and invoices; - Translated memos, orders, agreements etc. both from En-Ru and Ru-En; - Prepared presentations and meeting agendas; - Drafted Department's KPI; - Assisted and coordinated administrative projects.

- Provided support to Partner of Digital Department; - Coordinated Partner's working agenda, arranged meetings, seminars, events; - Arranged and coordinated business trips, including visa support; - Drafted and proceeded internal documents in SAP system; - Drafted contracts with clients and vendors; - Communicated with clients and vendors, drafted bills and invoices; - Assisted in preparing proposals for clients from banking, luxury retail, consumer goods and tobacco industries; - Performed market research and analysis, participating in strategy development sessions; - Coordinated of Partners's working day, arranging of meetings; - Coordinated trips for Deloitte Europe employees to Moscow; - Translated documents both from En-Ru and Ru-En; - Prepared internal documents in SAP system; - Prepared presentations and meeting agendas; - Prepared payment requests, administrative expense claims for Company administrative expenses and same for Partner of the Company.

- Provided support to arrange client, vendor meetings or corporate events; - Provided support of Audit and Tax & Legal teams; - Provided formatting, printed and binded of financial statements and proposals; - Prepared agreements with clients and vendors; - Prepared internal documents in SAP system; - Prepared payment requests, administrative expense claims for Company administrative expenses and same for Director of the Company; - Prepared tender documents, official letters using Deloitte standards; - Assisted in procurement and distribution of office stationary and other office supplies; - Booked and purchased air tickets, booked hotels for business trips, provided transfers and ensure reporting for expenses involved; - Provided support to Managing director; - Provided translations both from En-Ru and Ru-En; - Performed other administrative duties to ensure smooth office operations.

- Provided administrative support for Air Traffic Control Department during the Mission; - Provided linguistic support from English to Russian and from Russian into English to the Air Traffic Controllers; - Coordinated for strategic development between Host Nation personnel and US servicemen; - Provided interpretation services and support at the meetings; - Provided interpretation services and linguistic support to the Chief Controller of Air Traffic Control Department; - Attended off-base/flight line patrols and other off-base activities as part of the Base Charity Programs.

- Provided administrative support for field missions; - Provided administrative support for the arrangements for workshops, seminars, and field days as required according to the work plan; - Maked incoming and outgoing calls; - Provided written translations of documents; - Booked flight tickets; - Prepared of visa and accreditation documents; -Writed letters to organizations for services; - Maked purchases of goods and services; - Reported on the costs of Field office; - Booked rooms in hotels; - Coordinated of drivers work; - Coordinated office work; - Coordinated of incoming and outgoing correspondence; - Coordinated meetings of Country Representative.

- Contacted & Dialed inter-city and international destinations; - Coordinated incoming and outgoing correspondence; - Provided incoming and outgoing calls; - Connected clients with the company management; - Provided information regarding street location and routes in Bishkek (Information Help Desk); - Saled of internet services via phone; - Completed of customer orders via phone; - Called report generation; - Conducted training for Call-centre’s new operators; - Tapped and analysed talk recordings.