Packing fruits

Preparation of periodic reports and presentations; Analysis of appeals;KPI control; Communication with other departments; Improving or automating reports; Testing or adding new functionality to systems; Develop new reports

Preparation of periodic reports and presentations; Analysis of appeals; Making changes to the Unified Classification; Control of the correctness of data in the EC, routes; KPI control; Communication with other departments; Improving or automating reports; Testing or adding new functionality to systems; Adding and creating new levels when creating a new product or changing features; Checking the correctness of the choice of EC by specialists; work with Excel, BI Oracle, Siebel, System Dashboard - JIRA, Atlassian Confluence, Socialbakers, Visio, Qlik Sense, etc.

Sending advertising campaigns in the media (television, broadcasting, the Internet, etc.); Ad placement control Analysis of ratings of the media, Internet sites, television channels and other information platforms for advertising; Negotiations with suppliers and partners Monitoring the work of suppliers and agencies Weekly and monthly reports Making additions to the media plan based on recommendations and comments; The final analysis of the effectiveness of the advertising campaign. Document management. Control and verification of financial documents. Conclusion and control of contracts

Organization of the work of group employees in accordance with the tasks assigned to the group; Setting individual KPIs; Conducting trainings and presentations; Education and training of personnel, creation of a single team; Development of measures to eliminate all kinds of problems or errors; Work in IP, 1C, Siebel Reporting to management on a daily, weekly and monthly basis; Calculation of monthly bonus payments; Monitoring indicators, analyzing group results, working with staff, holding individual, group meetings and much more.

monitoring the work of staff and compliance with labor discipline of the entire call center; monitoring call center performance (KPI); scheduling for all employees and monitoring its implementation; time sheet control control of filling shifts and timely change of the list of operators serving certain target groups; provision of periodic reporting on call-center statistics; dashboard setup and control; Work with Avaya CMS Supervisor, monitor and configure IVR through Voice Announcement Manager work with BI Oracle, Request, Teleopti analysis of call center statistics and development of measures to improve results; conducting training for new employees; monitoring of incoming and outgoing calls; fulfillment of the SL goal in a call center, etc.

Receive incoming calls, provide information on products and services of the company; request processing; making outgoing calls; report on the work performed; implementation of the set KPI.