Spearheaded the development and execution of advanced compliance strategies and internal controls. Led proactive audits to identify and rectify process inefficiencies and compliance gaps. Evaluated customer activities to assess and manage compliance risks, collaborating with auditors and HR. Formulated and implemented crisis management plans and provided regulatory training to employees. Maintained and updated internal compliance standards, aligning them with evolving business objectives. Directed ongoing AML training initiatives, enhancing staff awareness and compliance with AML policies. Investigated suspicious account movements, which led to a company account being reported and subsequently blocked by the financial intelligence authority due to identified suspicious activity.

Championed the development and management of a comprehensive AML program, ensuring adherence to regulations. Designed and maintained risk assessment frameworks for evaluating products, services, and customer interactions. Oversaw the documentation and reporting of high-risk customers and suspicious activities to regulatory authorities. Conducted and managed third-party inspections and audits, delivering actionable compliance recommendations. Teller - Specialist Demir International Bank, Bishkek July 2018 – March 2020 Delivered superior customer service through accurate and efficient handling of transactions and account services. Managed cash operations, maintained transaction records, and supported cross-selling of bank products. Ensured strict adherence to security protocols and participated in dual-control functions to safeguard bank operations. Addressed customer inquiries, managed account closures, and provided specialized financial services.

Conducted in-depth research to create tailored travel packages and services, enhancing client satisfaction. Coordinated end-to-end travel arrangements, including bookings, accommodations, and transportation. Managed client relationships, resolved travel-related issues, and met revenue and profit targets. Provided comprehensive travel resources and maintained accurate client records.

Supervised room management, check-ins, and upgrades, ensuring high standards of guest service. Utilized RESA web software for managing online check-ins and processed financial transactions accurately. Addressed guest complaints with sensitivity and efficiency, promoting hotel services and special events.

Delivered exceptional customer service and managed inventory with precision. Reconciled daily sales and payments, performing opening and closing procedures with accuracy. Maintained a clean and orderly workplace, ensuring compliance with operational standards.

Finance, Economics

IT, Computer technique

Zensoft, Manual Testing

Zebsoft, Manual Testing